Paradigm Terms & Conditions for Registration

These terms and conditions (“T&Cs”), which includes all appendixes and schedules, constitute a binding contract (“Agreement”) between you (the “parent” on behalf your child, the
student”), and PARADIGM, wholly owned by Math Paradigm Pte Ltd. (“PARADIGM”, our “Company” or “school”) when you register for any classes conducted by PARADIGM and will continue to bind you when your child continue to attend such classes. If you do not agree with any of the terms and conditions herein, please write to us (hello@mathtutor.com.sg). Failure to object in writing to any of the T&Cs or withdraw from any class within ten (10) calendar days from the latest version of the T&Cs shall constitute your full acceptance of the T&Cs and all updates thereto.

(1) Registering for Classes

  1. Student’s personal details are required for identification purposes. PARADIGM reserves the right to refuse registration of any student; (i) who fails to provide the information as may be required by PARADIGM for identification, verification, and/or registration of the student; and/or (ii) for any other reasons in PARADIGM’s sole discretion.
  2. PARADIGM reserves the discretionary right to refuse attendance of class by any student despite registration having occurred or expel existing students where PARADIGM is of the opinion that there are any disciplinary or ethical breaches by the student, and will offer a refund of school fees paid toward classes in the event of refusals or expulsions. The criteria for acts or omissions to constitute disciplinary or ethical breaches will be determined at the sole discretion of PARADIGM’s management.

(2) Payment of School Fees & Refunds

  1. New students registering will be subject to $150 Registration + Printing Fee as a one-time charge on top of the monthly school fee. (PARADIGM reserves the discretionary right to amend Registration + Printing fee anytime.) This one-time charge will be payable to PARADIGM together with the pro-rated payment for the first month of classes.
  2. Full payment for first month of classes (pro-rated based on number of classes remaining in that month) must be made prior to the commencement of the first attendance by the student in the class that the student has registered for (Appendix 1). If full payment was not made at the time of registration, the balance of the full course fee for the classes must be paid before the commencement of the class the student has registered for, or the student’s first lesson, whichever is earlier. Students who fail to make full payment of the applicable course fee for their course/classes will not be permitted to commence attendance in any class nor receive any course materials.
  3. PARADIGM strictly does not hold any school fees paid for a particular course/class as credit for any other classes or future classes. All school fees paid for a particular class or course will only be toward such particular class or course, regardless of whether the student ultimately attends any or all of such classes or course that the student has paid for.
  4. Payment of school fees made is strictly not transferrable to a third party.
  5. Fee structure is a fixed monthly fee to help us ensure the student gets continuous and seamless support month after month. Pro-rated refunds will only be considered under special circumstances (please write to hello@mathtutor.com.sg) and final decision is at the sole discretion of PARADIGM.
  6. Payment of monthly school fees will be by the first week of each month. If fees are not received by the first week, a reminder will be sent out to the parent’s phone number provided upon registration. Students will not be allowed to attend the following month’s classes if payment is not settled by the end of the calendar month. Please write to hello@mathtutor.com.sg for special consideration and the final decision is at the sole discretion of PARADIGM.
  7. Fees are inclusive of the course materials in Appendix 2. Payment for any materials not listed in Appendix 2 will be advised separately and are completely optional.

(3) Course Materials

  1. Course materials refers to materials listed under Appendix 2.
  2. Course materials will be distributed by mail or on-site collection. Only current students who are actively registered in our classes may receive the class materials for the respective course or class that they are registered in at that point in time. Course materials are provided and distributed at the sole discretion of PARADIGM.
  3. Course materials are strictly not for sale, distribution, translation, reproduction, or other forms of derivations. They are provided to our students as part of the school curriculum.
  4. Course materials cannot in part or whole be reproduced for any purposes whatsoever, as they are provided to students for students to use in conjunction with the classes that the students have registered for. All copyright, design rights, and any other intellectual property inherent in the PARADIGM course materials belong solely to PARADIGM only (unless otherwise indicated by PARADIGM at the relevant portion of the course materials).
  5. Taking of photographs, video-recording, and audio-recording of classes and performing any of the aforesaid acts during a class is not permitted unless specifically consented to by the teacher of the said class. In the event that any student wishes to video or audio record any part of any class, the teacher, other students, or take a photo of the teacher or any materials presented in class (including mind maps, diagrams, or class content displayed on the white board), unless instructed by the teacher to do so, specific permission must first be sought from the teacher.

(4) Transfers, Withdrawals and Make-up lessons

  1. Students who are currently enrolled in an on-going class in PARADIGM may request to transfer to another ongoing class of the same class type. Transfer approvals is subject to timeslot availability and the discretion of PARADIGM.
  2. School fees paid entitles the student to attend 4-5 classes, depending on the calendar month. PARADIGM will arrange for make-up lessons by joining an existing, alternative timeslot or 1-1 consultation session in the event of any changes in lesson schedules by PARADIGM.
  3. PARADIGM provides a discretionary value-added service of FOC Make-up Lessons for students who miss classes due to personal commitments. In cases where FOC Make-up lessons are available, students who are unable to attend specific lessons may write in via the Make-up Lesson Request Form on the school website, or via email, to request for a replacement lesson for the lesson that the student will be missing or has missed
  4. PARADIGM will endeavour to find a suitable FOC make-up class (class of the same level, lesson number and within the same intake as the lesson the student is missing or has missed) so that the student may attend the replacement lesson to cover the lesson he/she will be missing or has missed without incurring any additional costs. The availability of FOC Make-up lessons is subject to seat availability in complementary classes. Booking of seats in FOC make-up lessons are arranged at the sole discretion of PARADIGM and should not be considered an entitlement or guaranteed arrangement as part of any student’s enrolment in the school. Student should provide the school with at least 1 working day’s advance notice in order for any arrangements to possibly be made.
  5. Parents/students are to inform PARADIGM of intention to withdraw at least 1 week before effective withdrawal date. School fees for the calendar month will be pro-rated based on the number of classes attended by the student, with the remainder refunded within 1 month.

(5) Other General Terms & Conditions

  1. PARADIGM reserves the right to postpone, re-schedule or cancel lessons in its sole discretion.
  2. PARADIGM reserves the right to provide relief or replacement teachers to take over classes at any time in its sole discretion.
  3. This Student Contract: Terms & Conditions as well as any other regulations applicable to students may be amended from time to time in PARADIGM’s sole discretion. PARADIGM’s website will feature the most updated version of the Student Contract: Terms & Conditions as well as any other regulations, and students agree that it is their responsibility to regularly check PARADIGM’s website (including but not limited to the webpage https://www.mathtutor.com.sg/studentTNC) for the latest terms and conditions and regulations.
  4. Students agree that upon their payment of the school fees or otherwise howsoever enrolling for any classes, or continuing to attend classes, each of such acts will constitute the student’s agreement to be bound by the most updated version of the Student Contract: Terms & Conditions.

(6) Data Protection Act

  1. Students are taken to hereby provide consent and agreement to the collection, use and disclosure of Personal Data by Math Paradigm Pte Ltd. (“PARADIGM”) for the following purposes (collectively, the “Purposes”)*:- updating me on classes that I have enrolled for (I am aware that if I do not agree to this, it will not be possible for PARADIGM to follow up on my class enrolment, and I will therefore not receive any registration confirmation, class schedules, and other relevant information); advertising, promotional and marketing materials in relation to classes, services and products provided by PARADIGM which PARADIGM reasonably believes may be of interest to me based on my past or present enrolment to classes, and/or my requests/queries to PARADIGM; research and analysis; transacting payments effected through PARADIGM’s website, associated online payment gateway, and/or any other payment modes accepted by PARADIGM; and delivering any course materials, or other products or services that I may have requested from the Company; via the following modes*:-
  2. Text Messages / Whatsapp Messages to students’ mobile phone;
  3. Emails;
  4. Fax Messages;
  5. Telephone Calls; and/or
  6. Messages sent through social media channels including but not limited to Facebook, Instagram, and Google.
  7. By registering for classes at PARADIGM, all students hereby further consent to the disclosure of their Personal Data to PARADIGM’s agents and third party service providers where such disclosure is necessary in relation to any of the Purposes, such agents and third party service providers I understand to be teachers, administrators, telecommunications service providers, lawyers, accountants, auditors, credit card associations, financial institutions, payment processing clearing houses, website and email hosts, data storage companies, data management organizations, marketing companies, research and analysis companies. The aforesaid disclosure may include the transfer of my Personal Data outside Singapore to which I consent as I understand that the aforesaid transfer and location of my Personal Data outside Singapore shall be protected by reasonable data security measures in compliance with the requirements of the Personal Data Protection Act 2012.
  8. By registering, parents consent that images taken during classes and PARADIGM events may be used for the purpose of advertising, display, publication, or other purposes. PARADIGM will take utmost care in ensuring appropriate use of such images. Parents who are uncomfortable may at any time write in to hello@mathtutor.com.sg.
  9. Students understand that they can at any time withdraw their consent given above, raise queries, request for access to and/or correction of their Personal Data, by contacting the Company. However, all withdrawals of consent for the school to contact you or retain your information may result in PARADIGM being unable to fulfil its contractual obligations to you and/or in following up on any requests from you.
  10. I warrant that all Personal Data provided by me during registration for classes are accurate and complete, and such Personal Data belong to me and my child.

 

(7) Disclaimer, Limitation of Liability and Indemnification

  1. While we, PARADIGM, have exercised due care and professionalism in the conduct of our classes and preparation of all course materials, all our classes and course materials are provided “as is”, “with all faults”
  2. In no circumstances, to the fullest extent permitted at law, shall our company PARADIGM nor any of its shareholders, directors, officers, agents, representatives, teachers, or employees be liable for any damages, loss, loss of customers, lost profits, lost business, lost opportunities, loss of reputation, special damages, indirect or consequential loss or damages, howsoever arising or suffered as a result of your registration for or attendance at our classes or your use of our course materials (even if our company has been advised of such use or reliance in advance) or our company’s breach of any provision herein these student contract terms and conditions.
  3. In the event that our Company’s liability to you in relation to our classes and/or course materials, cannot be fully disclaimed, you agree that our Company’s total liability to you shall not exceed the fees that you have paid for the classes and/or course materials from whereupon your claim arose, which you agree is a reasonable compensation amount taking into consideration the limited nature of our Company’s services. Accordingly, you agree that upon receipt of the aforesaid refund from PARADIGM, you will waive all rights against PARADIGM and will make no further claims whatsoever against PARADIGM and all its officers, employees, shareholders, agents, representatives and teachers.
  4. You agree to indemnify and hold our Company and its shareholders, directors, officers, employees, representatives, agents, subcontractors, and licensors harmless from and against any and all claims, damages, costs and expenses, including but not limited legal fees and settlement payments on a full indemnity (solicitor-client) basis arising from or related to your breach of any of the provisions herein this Student Contract: Terms and Conditions.

 

(8) Governing Law, Dispute resolution and Jurisdiction

  1. This Student Contract: Terms and Conditions, and accordingly your agreement hereto shall be governed by and construed in accordance with the laws of the Republic of Singapore, without reference to any conflict-of-law principles.
  2. In the event of any disputes arising from this Student Contract: Terms and Conditions, your agreement thereto,any of our classes and/or course materials, you must first contact our Company’s officer at hello@mathtutor.com.sg regarding your dispute, and use your best endeavours to amicably settle any dispute in good faith. We on our part will also use our best endeavours to amicably settle your concerns in good faith. However, if no amicable resolution is reached within 30 days, both parties agree to submit to the exclusive jurisdiction of the Courts of Singapore.

 

APPENDIX 1

Types of classes:

  • Lower Secondary (Single Subject | $300/month): 1.5 hours X Once a week | Online or Physical
  • Upper Secondary (Single Subject | $350/month): 2hours X Once a week | Online or Physical
  • Upper Secondary (Double Subject | $600/month): 2hours X Once a week (Per Subject) | Online or Physical

Most months, there will be 4-5 sessions. And only 1 special month, Feb, 3 sessions due to CNY. [Fees will be the fixed monthly rate based on type of class the student registered for]

 

APPENDIX 2

Course material:

  • Class appropriate Paradigm Textbooks, Access to Learning Portal by Paradigm, Cheatsheets & Exam Prep Series.

 

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